Terms and Conditions:
POLICIES GOVERNING USE OF THIS WEB SITE AND OUR SERVICES
Please read the following text carefully and in its entirety as it details important information on our policies and the terms and conditions you are agreeing to when utilizing our web site and services. All Sales are Final! No cancellations, Refunds, or Exchanges. "We are not affiliated with Ticketmaster, or any, theatre, venue or box office. We do not sell tickets at box office prices."By visiting, using or ordering from this web site, you expressly agree to be bound by the following terms and conditions and to adhere to these Terms and Conditions and all applicable laws and regulations governing this web site. If you break these terms and conditions, TICKET MANIA reserves the right to prevent you future use of the web site, cancel your ticket order, and/or take appropriate legal action and remedies available against you. All users and visitors of this web site agree to indemnify and hold TICKET MANIA, its subsidiaries, affiliates, officers, agents and other partners and employees, harmless from any loss, liability claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your use of this web site, including your use of this web site to provide a link to another web site.
All Sales are Final! No Cancellations, Refunds, or Exchanges.
In the event of a rescheduled show: No cancellations, refunds, or exchanges. If an event is postponed, the tickets will be honored for the new date of the show. New tickets will not be issued. In case of a rainout or strike for a sporting event, no refunds will be made. You must exchange the ticket at the venue for a seat to a future game that is still available. In the event of a cancelled show which has no reschedule date: A full in-store refund will be issued to the purchaser, less shipping and handling charges, provided the following occurs. The original tickets must be returned to this office within seven (7) business days of the original performance date. After the seven (7) days of the original event date the tickets are not returned, no refund or in-store credit will be given. There are no exceptions to this policy. You would need to return tickets directly to the box office for a face value refund only. We suggest you return the tickets via certified, insured mail, or Federal Express. Ticket Mania is not responsible for any messenger charges incurred.
Internet sales are not in real time; therefore, all tickets are subject to availability and change.
Ticket availability and prices quoted are subject to change without notice. Ticket prices and availability are not guaranteed until orders are confirmed and Finalized*. Ticket Mania further reserves the right to refuse any order at our discretion. We will contact you if the tickets you ordered are no longer available or if we are unable to fill the order as you requested. We may offer you alternate seats if the original seats you requested are not available. We may also direct you back to our online ordering site to review current inventory. We reserve the right to upgrade your tickets for the same price.
Typographical Errors:
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, Ticket Mania shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Ticket Mania shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Ticket Mania shall immediately issue a credit to your credit card account in the amount of the charge.
Ticket Orders:
In many instances, tickets for events such as the Super Bowl are not released until just before the event date. Ticket Mania will take secure orders months in advance. We take a nonrefundable deposit. We secure the area and price of the ticket. Upon receipt of the deposit, the order is guaranteed and so is the price. If the order is not guaranteed, you will always be informed at the time of the order.
Ticket Prices:
Due to the cost of securing event tickets along with the service that is provided, all seats are sold at above face value. The service charge varies with each ticket and depends on seat quality, supply and demand, and our cost of acquiring premium event tickets. For seats to very popular events, the service charge can be several times the face value. All prices are guaranteed at the time the order is confirmed and finalized*. All prices are quoted in U.S. Dollars unless otherwise stated.
Handling Fees:
Our processing fee reflects our commitment to ensure that you will receive the best tickets, the highest level of customer service, and the Ticket Mania Guarantee that your tickets are authentic and reach you in a timely manner.
Confirmed Orders:
You will be notified by telephone, email or fax once your order is received*. A sales associate will contact you to finalize your order with a fax authorization. Ticket Mania is not responsible for email confirmation not received. Orders placed after 5 PM (PST) weekdays, holidays or on weekends may not be processed until the next working day.
Selling tickets to Ticket Mania:
When selling tickets to Ticket Mania, the following has to be strictly adhered to. The selling party shall not provide fraudulent information or be involved in the transfer of counterfeit tickets or passes. A faxed or scanned copy of the actual tickets and the seller's legal identification may be required.
For large transactions, you authorize Ticket Mania to do financial and criminal background checks. The selling party is liable for any loss associated with selling fraudulent or counterfeit tickets. For any harm that comes to Ticket Mania, the selling party agrees to pay liquidated damages in the amount of ten (10) times the value the tickets were sold for. Any fraudulent or counterfeit ticket transaction will be forwarded to local, state, and federal law enforcement agencies for civil and criminal prosecution.
Ticket Delivery:
Tickets are delivered using an express courier service, such as Federal Express. We require a signature on all deliveries. The courier must deliver to the address on the package. The courier cannot deliver to any other address. Tickets are sent to your credit card billing address.
Ticket Delivery Re-Routing:
A $10.00 fee will be charged for shipments that either are re-routed after leaving our office or are incorrectly addressed due to customer error. Errors such as incorrect zip code, incorrect or missing apartment number, or other addressing error will result in the $10.00 fee being charged. You agree to indemnify and hold us harmless from any resulting claim for tickets that are delivered late or not at all due to incomplete, inaccurate or missing information from your credit card authorization form.
Delivery time:
Due to the nature of our business, delivery of tickets could be as late as the day of the event. If you do not receive your tickets at least 2 days prior to the event, you must call or e-mail our office so we can track your shipment. Ticket Mania is not responsible for late deliveries if you do not call us at least 2 days prior to the event to advise us that you have not received your tickets.
Picking Up Tickets:
By choosing to "pick up your tickets" the customer is solely responsible for picking up the tickets at our location.
When picking up your tickets you must bring your Photo ID and the Credit Card which the tickets were purchased on.
It is your responsibility to pick up the tickets. We are not responsible for any conditions: weather, traffic, or any other reason outside our control and no refunds will be issued for tickets that are not picked up. Tickets can only be picked up by the credit card holder with the credit card and picture ID in hand.
Will-Call:
If your tickets need to be picked up at the Box Office or other designated location, we require you to complete and fax or scan to us a will-call authorization form along with legible copies of your driver's license and the credit card (front and back) that was used. We may also require a signed copy of the invoice. This is done to protect both of us against fraudulent use. Your order will be cancelled if this documentation is not provided. Ticket Mania is not responsible for tickets left at will-call or any other location if customer fails to pick up their ordered tickets. Please call our office immediately if tickets are not at will-call or other designated location. 800-523-6342
Weather:
Postponement or cancellation of events due to weather conditions are beyond the control of Ticket Mania No refund for unused services, or allowance for the loss of enjoyment caused by weather conditions, will be made by Ticket Mania Customer assumes all weather risks as there will be NO refunds for rainouts or other weather conditions, acts of Nature or other events that disrupt play. All events purchased through us should be considered as "rain-or-shine" final purchases.
Transportation:
Ticket Mania shall not be held responsible for damages, for delays, cancellations or unavailability of public or private transportation caused by an act of God, by acts of war, riot, civil commotion, by an act of State, by strikes, fire, flood, restricted availability, or by the occurrence of any other event beyond the control of Ticket Mania.
Credit card payment:
We accept VISA, MasterCard, American Express and Discover. Your name and home address must exactly match the address on your monthly credit card statement or the transaction will be denied. The billing address will be verified with your credit card company. Failure to provide a correct billing address will result in delays in processing your order, which may result in tickets not being available. You must be able to receive the tickets at the credit card billing address and someone must be available to sign for the tickets when they arrive. Ticket Mania will not be responsible for undeliverable tickets.
It is a violation of law to place an order in a false name or with an invalid credit card. Please be aware that if you do not give us your real name, your web browser transmits a unique Internet address to us that can be used by law enforcement officials to identify you. Fraudulent users will be prosecuted to the fullest extent of the law. Placing an order through our website acknowledges that you hereby authorize Ticket Mania to charge your credit card for this order and subsequent phone purchases.
Tickets:
When you receive your tickets, keep them in a safe place. Tickets can not be replaced if they are lost, stolen or damaged. Please note that direct sunlight or heat can damage some tickets.
Ticket disclaimer:
The tickets purchased from this Site are a revocable license and may be revoked and admission refused upon returning the printed price thereon. The facility reserves the right to refuse admission or eject any person violating facility rules, local, state, or federal law, or whose conduct is deemed illegal, disorderly, or offensive by management. Persons entering each facility are subject to being searched for contraband, alcohol, controlled substances, weapons, firearms, fireworks, cameras, video equipment, recording devices which are expressly forbidden in or on facility premises and subject to confiscation. No smoking in facility. No re-entry to facility on ticket stubs. No bottles, coolers, or containers allowed in facility. Ticket Mania, the building management, producers, its agents and participants assume no liability for injuries sustained by ticket holder while in attendance at this event. Ticket Mania shall not be liable if the event producers, promoters, security, camera crews or any other agents of the venue make any changes to the event, seating configuration, time, and/or date.
Agreement acceptance:
Submitting an order online or via fax indicates your AGREEMENT to these terms and conditions.
Questions:
Please call our office at 800-523-6342 or email us at info@ticketmania.net
Order Your Event Tickets Today!
800-523-6342
DEPENDABILITY SINCE 1984
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